Featured Research

Forrester's Framework for Process-Driven Organizations

Use Our Self-Assessment To Evaluate And Boost Your Organization's Process IQ

by Andy Salunga

The global 24/7/365 economy is requiring organizations to realign along core processes that not only cross functions and divisions, but quite often time zones, languages, and outsourced business partners. This flatter, dynamic world places a premium on an enterprise's ability to leverage its processes for a unique competitive advantage. Unfortunately, companies often undertake this transformation with a narrow perspective, which can result in limited success, frustrated customers, and demoralized employees. Successful process-driven organizations take a holistic view of all the dimensions required to realign their businesses.

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Featured Teleconference

CRM 2.0: Managing Relationships With The Customers Of The Future

Date: August 26, 2008

Presented by: William Band, Vice President, Principal Analyst

Agenda:

• Adopt a new way of thinking about CRM.
• Pursue both business process and customer collaboration excellence.
• Incorporate emerging solutions to augment traditional capabilities.
• Learn from early- adopter organizations.
• Define your CRM 2.0 strategy using the POST methodology.