European Consumer Technographics® Data

Understanding The Impact Of Technology And The Internet

Forrester's European Consumer Technographics Data & Services provides detailed survey data on consumer adoption of digital devices, channels, and services, and on technology's impact on consumer behavior. Our unlimited client service gives you the ability to tailor our syndicated data to your company's markets and needs on-demand.

European Consumer Technographics annually surveys consumers across the UK, France, Germany, Italy, Spain, The Netherlands, and Sweden.

These surveys provide you with the deep, relevant research you need to:

Analyze your technology driven opportunities

  • Analyze emerging consumer behavior to see disruptive market shifts
  • Analyze markets to optomize eBusiness products and channel investment

Segment and profile your customers and prospects

  • Create detailed segmentations to target high-value groups
  • Profile segments to understand their wants, needs, and characteristics

Size and track your Internet, mobile, and offline markets

  • Size online, mobile, and interactive markets to aid business planning
  • Present the historical trends line to ensure accurate sizing

Benchmark your competition

  • Benchmark the competition to support ad sales and marketing
  • Benchmark competitive brands to establish business priorities

Understand How Technology Impacts Your Customers And Prospects

By leveraging 200 unique questions on technology usage in 22,000 offline and 56,000 online surveys completed per year — conducted in local languages — European Consumer Technographics helps:

  • Retailers grasp the impact of technology on buying behavior
  • Financial firms find a balance between traditional services and new channel
  • Consumer electronics firms gauge just how fast they can push new technology
  • Telecom companies propose the right mix between Internet, mobile, fixed line, and TV services
  • Media firms to assess the impact of digital media consumption on traditional advertising and marketing

Product Deliverables
  • Data files: SPSS files with all survey data.
  • Written research: 16 written research deliverables each year, including survey highlights, Technographics Insights, and reports.
  • Data advisor: Unlimited access to a data advisor who performs customized cuts and analysis.
  • Banner tables: Excel spreadsheet sharing the results of each survey cross-tabbed against key demographics.
  • Seminars: Half-day events aimed at giving deeper insight into what the data means for your business.
  • Survey design: Provide suggestions and comments before each survey.

2008 European Consumer Technographics Survey Schedule

Survey

Countries covered

Surveys completed

Method

Topics covered

Benchmark

UK, France, Germany, Spain, Italy, Poland, Sweden, The Netherlands

22,000

Mail

Internet access and usage, media consumption, general online buying behavior, technology adoption, mobile services usage, and general financial behavior (online and offline)

Media, Marketing, Retail, & Travel

UK, France, Germany, Spain, Italy, Sweden, The Netherlands

2,000 in each country

Online

Consumers' experience with online retailers, online/offline conversion rate, media sources used prior to purchase, motivation, and obstacles to online buying

Young Consumers

UK, France, Germany, Spain, Italy, Sweden, The Netherlands

2,000 in each country

Online

Device ownership and usage, mobile phone usage, mobile Internet, attitude toward mobile marketing, brand awareness and usage, online behavior, and mobile payments

Financial Services

UK, France, Germany, Spain, Italy, Sweden, The Netherlands

2,000 in each country

Online

Motivation and obstacles to online finance, online banking transactions, online insurance, customer advocacy segmentation, and online payments

Devices & Access, Telecom

UK, France, Germany, Spain, Italy, Sweden, The Netherlands

2,000 in each country

Online

Brand awareness, usage and affinity, usage of online services, state of the digital home, audio and video streaming, gaming, and the role of the Internet in online buying for devices

Looking for consumer market survey data?

Contact the Forrester Sales Team

Ask for a free copy of our report:
Segmenting Consumers By Technology Preference
Download PDF
Geographies Covered
• United Kingdom
• France
• Germany
• The Netherlands
• Italy
• Spain
• Sweden

Questions?

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UK Custom Surveys

Ask your own questions to 5,000 UK online users.
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Industries

Our research provides insight into technology's impact on consumers and how it is reshaping industries such as:

• Banking
• Brokerage
• Consumer electronics
• Consumer telecom
• Insurance
• ISPs/portals
• Media
• Retail
• Travel
 

"The objectivity and reliability of Forrester's consumer data helps Canon build its brand image and support its product decisions and new product launches."

Armin Heiders
Market Research Manager
Canon Consumer Imaging

 

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